Frequently Asked Questions

Is my personal information safe when I shop with you?

Yes, your personal and payment information is protected with advanced encryption during checkout.

Do you ship discreetly?

Yes, we ensure privacy by using odor-proof and unmarked packaging for all orders.

What payment methods do you accept?

We accept secure payment methods, including credit cards, debit cards, and other trusted online options.

Is there a minimum order amount?

No, there is no minimum order. You can buy as little or as much as you want.

Do you offer discounts or promotions?

Yes, we frequently provide discounts and run special promotions. Sign up for our newsletter to stay updated on the latest deals.

Can I track my order?

Yes, once your order ships, a tracking number will be sent to you to monitor its delivery.

Payment Methods & Coupons

  • All sales are final. No refunds or exchanges are allowed.
  • Prices are listed in USD for all customers.
  • Accepted Payment Methods

 

  1. Credit or Debit Cards:
    • Visa and Mastercard payments are accepted if registered in the USA.
  2. Bitcoin:
    • Payments made using Bitcoin are accepted.
  3. Cash or Money Orders:
    • Cash or money orders must be mailed with order forms or the order number.
    • Make money orders payable to:
       GREEN GARDENING
       16834 Saticoy St
       Van Nuys, CA 91406
    • Important: Money orders addressed to “Rocket Weed Shop” or referencing “Weed” will be returned. Updated payment details must be provided by the customer.
  4. MoneyGram:
    • Electronic MoneyGram payments are accepted.
  • Coupon and Credit Rules
    • Coupons cannot be combined with other promotions or sales.
    • To redeem seed credits or coupons from a previous order:
      • Place a new order using cash as the payment method.
      • Contact customer support to apply the promised credits or coupons to the new order.
  • Payment Declines
    • Payments that are declined will be reattempted twice a day for two weeks.
    • Customers must confirm a new payment method or request the deletion of the order to stop reattempts.

Delivery & Shipment Policies

  • All sales are final. No refunds or exchanges can be provided.
  • Loss or damage during transit is not the responsibility of Rocket Weed Shop.
  • Orders for US customers, including all 50 states and US territories, are shipped domestically.
  • Shipments are processed from Los Angeles, California, via USPS Priority Tracking.
  • Packages usually arrive within 3-7 days after the tracking number is issued. However, delivery times may vary based on the postal carrier.
  • For delays or problems after the package leaves the warehouse:
    • Customers must file a claim with their local mail carrier.
    • Use the following link for USPS claims: USPS Claims.
  • For packages lost in transit or stolen:
    • A Postal Service claim number is required to process a reshipment.
  • For packages marked as “Delivered” by the carrier:
    • A Postal Service claim number is required for further action.
    • Secondary shipments must include signature verification or an updated address.

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